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Since, 2018

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IT Application Support Executive.

IT Application Support Executive.

No of Years of Experience– 5-6 Years

Job Description:

  1. Manage Ticketing, Retail & F&B Application.
  2. Analytical mindset should be able to quickly understand requirement, diagnose application issues/ configurations and fix them/ provide work-arounds.
  3. Should be able to configure systems for promotions and offers.
  4. Should be able to understand user requirements and address them with appropriate solutions.
  5. Document Change request with proper approvals from business teams
  6. Co-Ordinate with Vendors for any change requests and ensure its delivered as per the requirement/ timelines.
  7. Knowledge of SQL Database and writing queries
  8. Should be able to generate reports & MIS from the existing applications.
  9. Advance level of MS Excel is required.
  10. Ensure proper testing as per the use cases/ test cases in UAT environment before releasing in production.
  11. Working knowledge of BI Tools, Dashboards and should be able to present data in a meaningful form.
  12. Liase with IT Service Desk & Infrastructure team for any Hardware/Networking support required to run the applications.
  13. Knowledge of cloud native apps, mobile apps, websites and its support & maintenance.
  14. Worked on Integration via API’s between applications and have a fair knowledge on its technical aspects.

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